Refunds and Billing Questions

Spotted something on your invoice that does not look right? Here is how we sort it out.

Mistakes happen, and we would rather hear about them early. If a charge looks wrong, message us before the due date and we will put that invoice on hold while we check.

How refunds work

Card payments are refunded to the original card within 5 to 10 business days.
Bank transfers are refunded to the same account within 5 business days.
Credits for future work appear on your next invoice.

For anything else about your bill, our billing team answers within one business day.